Our values represent our convictions of what is important in creating a positive work climate. Trust, teamwork, fun and friendship enable all associates to excel and contribute to the attainment of personal and organization goals.

We are successful when we:

Share our financial success with our partners and associates.
Meet our commitments.
Delight our internal and external customers.
Continually improve our processes and our selves.
Celebrate our successes.
Respect each other; appreciate diverse opinions and the diversity of our associates.
Have high expectations of each other and set clear and challenging goals.
Freely and openly communicate.
Respect time and manage it wisely.

Lead associates by role modeling our beliefs and values. Encourage experimentation and empower teams.
Lead teams by providing structure and consideration, and empower them to add value to our enterprise.
Lead change by communicating our vision, our mission and strategic goals. Demonstrate a personal commitment and create a sense of urgency.
Lead associates with honest and timely performance feedback and eliminating the need for formal performance appraisals.
Select associates and partners who share our vision, our beliefs and values and have strong technical, conceptual, interpersonal and team skills.
Assume selected associates naturally enjoy expending physical and mental energy, and will seek responsibility, exercise self-direction and will exhibit creativity and ingenuity when work is meaningful and adds value.
Retain associates who have high energy, personal integrity, high need for achievement, high tolerance for ambiguity, internal locus of control, and who exercise power for the benefit of others.
Recognize and reward associates who delight our internal and external customers.
Manage and continually improve processes.
Eliminate functional departments and organize around processes.
Educate and train all associates for the purpose of professional development and quality decision-making.
Monitor performance indicators and allow results to drive decision-making.
Include all associates in strategic and quality planning.
Measure organization effectiveness by our credibility in the marketplace, our growth, market share, reliability, profitability, our obedience to laws and regulations, credit worthiness, and the quality of our service.
Judge overall performance by the satisfaction of our stakeholders: our customers, sellers, market makers, Netchise owners, associates and stockholders.